Train tickets in Poland and Europe – PolishTrains.eu
 
Train tickets in Poland and Europe – PolishTrains.eu
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Why has my booking not been confirmed?

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Return and exchange of tickets

How and when will I receive the money for the returned ticket?
How do I claim an unused ticket?
How do I exchange my ticket?
How do I return my ticket?
How much does it cost to return a ticket?

Trip planning

Assistance with travel arrangements
Why can't I find the connection?
How do you choose your seats on the train?
How many days before the train departs can I buy a ticket?
How do you find the connection?

Travelling abroad

Interrail ticket
Baggage allowances
In what currency will I pay for my ticket?
Getting from the airport by train
Am I entitled to the same discounts abroad?

Train journey

Facilities for the disabled
Is there a smoking carriage on the train?
Documents needed for travel
What to do if the train is late?
Travelling by train at night

Information on trains

What is the difference between 1st and 2nd class?
Car types
Is there a Wars dining car on the train?
Types of train in Poland
Why doesn't the train stop at all stations?

Frequently asked questions

Where can I find the ticket I bought?
Where is the ticket number?
Payment failed, is my ticket booking valid?
Where can I find my order number?
I can't find the connection, what should I do?

Online payment

Deferred payment
Types of payment

Online purchase of tickets

When is the earliest I can buy a ticket?
Order confirmation
Why has my order not been confirmed?

Discounts and concessions

Are there discounts for groups?
How do I buy a ticket for a child under 4?
How do I buy a ticket for a disabled person and carer?
What type of discount am I entitled to?
Are reliefs available to foreigners?

Online ticket booking

Booking confirmation
How to book a ticket online
How to pay for a train ticket
Ticket invoice
Why has the ticket price on the form changed?
When will I receive an e-mail with my purchased ticket?
Why has my booking not been confirmed?

Confirmation of the train ticket booking takes place after payment for the ticket has been made.

An electronic confirmation of the booking is sent to the e-mail address provided by the customer when making the booking. Each booking has a number which allows the customer to be identified. The booking number is visible in the subject and header of the message. It is a sequence of digits ending with the letter -M.

Failure to pay for the ticket is tantamount to the failure to confirm the booking.

What is an e-ticket?
How do I book a ticket for a larger group of people?