Use the search engine
Return and exchange of tickets
Trip planning
Travelling abroad
Train journey
Information on trains
Frequently asked questions
Where is the ticket number?
The ticket number is visible when you open an electronic ticket attached as a PDF in an email or when you receive an SMS.
The ticket number is a sequence of digits preceded by letters (e.g. WE, BA, BK, depending on the carrier), described as Ticket no.
Online payment
Online purchase of tickets
Discounts and concessions