PolishTrains - Return and ticket exchange form

TICKET REFUND

REFUND FORM

Domestic ticket

Refunds can be made up to 20 minutes before departure.
The refund of a domestic train ticket is associated with a deduction of the fee charged by the Carrier (in the amount of 15% of the ticket price) and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent to the User by the same channel through which the payment was made within 3 days.
A ticket cannot be cancelled if it was scanned by a ticket inspector. You can receive a refund via a complaint only.
After the train departure date, refund of the ticket is possible only by way of a complaint. The conditions of complaint depend on the regulations of a given Carrier. A certificate of non-use of the ticket issued at the railway ticket office not later than the date and time of the ticket's validity, or a document issued by the conductor with an indication of the reason for the lack of use of the ticket is necessary to accept the complaint. In case of tickets for EIP and EIC trains purchased in "SuperPromo" or "Promo" offer, confirmation of the unused ticket can be obtained from the ticket office or the service point within 30 minutes from the schedule train departure.

International ticket (bought via PKP Intercity)

Refunds can be made up to 30 minutes before departure.
The refund of a domestic train ticket is associated with the deduction of the fee charged by the Carrier (in the amount of 10% of the ticket price in case of cancelling a ticket up to the day before departure or 50% in case of cancelling a ticket on the day of departure) and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent to the User by the same channel through which the payment was made within 3 days.
After the train departure date, refund of the ticket is possible only by way of a complaint. The conditions of complaint depend on the regulations of a given Carrier. A certificate of non-use of the ticket issued at the railway ticket office not later than the date and time of the ticket's validity, or a document issued by the conductor with an indication of the reason for the lack of use of the ticket is necessary to accept the complaint.
Tickets purchased in a Super Promo International fare cannot be refunded.

Other international tickets

Refunds can be made before the departure date of the train. The time taken to make the refund depends on the selected Carrier's tariff.
Refund of an international train ticket is associated with the deduction of the fee charged by the Carrier (the amount depends on the type of ticket, tariff, and Carrier) and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent by the same channel from which the payment was made within 3 days.
After the train departure date refund of the ticket is possible only by way of a complaint. The conditions of the complaint depend on the regulations of the given Carrier.

Refund can be made up to 20 minutes before departure.
Refund is associated with deduction of the feecharged by the Carrier and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent within to 3 days

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REFUND FORM

TICKET EXCHANGE

EXCHANGE FORM

Domestic ticket

Exchanges can be made up to 30 minutes before departure.
Exchanges can be made depending on the connection, to date, time, type of discount (amount of discount), name and surname of the passenger.
The new ticket must not vary in scope, i.e. number of passengers and departure station.
If the price of a new ticket is higher than the price of the exchanged ticket, the actual exchange will take place only after payment of the difference has been made and provided that the surcharge has been made min. 30 minutes before departure of the train to which the ticket applies. A link to the surcharge will be sent after completing the form below and correct confirmation of the exchange.
If the price of the new ticket is lower than the price of the exchanged ticket, the difference will be refunded to the account or card used during the booking process.

International ticket (bought via PKP Intercity)

Exchanges cannot be made later than the day before departure.
Exchanges can be made depending on the connection, to date, time, type of a seat assigned, name and surname of the passenger.
The new ticket must not vary in scope, i.e. number of passengers and departure station.
If the price of a new ticket is higher than the price of the exchanged ticket, the actual exchange will take place only after payment of the difference has been made and provided that the surcharge has been made the day before departure of the train to which the ticket applies. A link to the surcharge will be sent after completing the form below and correct confirmation of the exchange.
If the price of the new ticket is lower than the price of the exchanged ticket, the difference will be refunded to the account or card used during the booking process.

Other international tickets

Exchanges can be made before the departure date of the train.
Other conditions of exchange are specified in the regulations of the specific Carriers.

Exchanges can be made up to 30 minutes before departure.
Exchanges can be made depending on the connection within parameters such as: date, time, type of discount (amount of discount), name and surname of the passenger.
The new ticket charges a non-returnable fee in terms of the number of people and stations.

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EXCHANGE FORM

Refunds and exchanges are only possible for tickets purchased through PolishTrains.eu, EuroPodróże.pl and EuroPoezdka.com

TICKET REFUNDS & EXCHANGES

TICKET REFUND
TICKET EXCHANGE

A confirmation and information regarding the progress of the ticket cancellation process will be sent to the e-mail address provided during the booking. In the absence of a message within 15 minutes, please check the SPAM folder
In the received email, please choose SELECT TICKETS.
All tickets for a given reservation will be displayed on a list from which you must select those to be cancelled.
The e-mail address should be identical to the one provided during the purchase process. In case of any discrepancy, the ticket will not be cancelled.
Please note that only by following the points above can you guarantee automatic return of tickets. If you are not sure whether the cancellation has proceeded correctly - contact our call center by phone at +48 12 351 00 20 or by email - contact@polishtrains.eu.

An email will be sent to your e-mail address asking you to confirm the ticket exchange. In the absence of a message within 15 minutes, please check the SPAM folder.
After confirming the application, check your e-mail and click the CONFIRM button in the message you receive.
Note! Email address and phone number should be identical to those provided during the booking/purchase process. In case of any discrepancy, the ticket may not be changed.
Please note that only full implementation of the above points can guarantee automatic exchange of tickets. If you are not sure whether the changes have proceeded correctly - contact our call center by phone at +48 12 351 00 20 or by email - contact@polishtrains.eu.

Booking number ?
Booking or ticket number

E-mail address ?
E-mail address

Phone number

Message (optional) Exchange details

I declare that I have read and accepted the contents of the regulations of the PolishTrains.eu service and the Carrier being the ticket issuer

Refund request Exchange request

Cancel or change a ticket

Cheap train tickets across Poland and Europe

TICKET REFUND

Domestic ticket

International ticket (bought via PKP Intercity)

Other international tickets

TICKET EXCHANGE

Domestic ticket

International ticket (bought via PKP Intercity)

Other international tickets

TICKET REFUND

Domestic ticket

International ticket (bought via PKP Intercity)

Other international tickets

TICKET EXCHANGE

Domestic ticket

International ticket (bought via PKP Intercity)

Other international tickets

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