- Refund can be made up to 20 minutes before departure.
- Refund is associated with deduction of the feecharged by the Carrier and the fee charged by the PolishTrains.eu service.
- The amount due to the User for the refunded ticket is sent within to 3 days
- Exchanges can be made up to 30 minutes before departure.
- Exchanges can be made depending on the connection within parameters such as: date, time, type of discount (amount of discount), name and surname of the passenger.
- The new ticket charges a non-returnable fee in terms of the number of people and stations.
Refunds and exchanges are only possible for tickets purchased through PolishTrains.eu, EuroPodróże.pl and EuroPoezdka.ru