PolishTrains - Return and ticket exchange form

Refund can be made up to 20 minutes before departure.
Refund of a domestic train ticket is associated with deduction of the feecharged by the Carrier (in the amount of 15% of the ticket price) and the fee charged by the PolishTrains service.
The amount due to the User for the refunded ticket is sent to the User by the same channel, which he made the payment for the ticket, within to 3 days.
After the train departure date the return of the ticket is possible only by way of a complaint. The conditions of complaint depend on the regulations of a given Carrier. A certificate of non-use of the ticket issued at the railway ticket office not later than the date and time of the ticket's validity, or a document issued by the conductor with indication of the reason for the lack of use of the ticket is necessary to accept the complaint.

Refund can be made before the departure date of the train. The time to make the refund depends on the selected Carrier's tariff.
Refund of a international train ticket is associated with deduction of the feecharged by the Carrier (its amount depends on the type of ticket, tariff and Carrier) and the fee charged by the PolishTrains service.
In case of paper tickets refund is possible only after the tickets have been physically sent to the PolishTrains service. The ticket should be deliveredbefore the end of the period, in which the return can be made.
The amount due to the User for the refunded ticket is sent by the same channel, which made the payment for the ticket, within 3 days.
After the train departure date the return of the ticket is possible only by way of a complaint. The conditions of the complaint depend on the regulations of the given Carrier.

Refund can be made up to 20 minutes before departure.
Refund is associated with deduction of the feecharged by the Carrier and the fee charged by the PolishTrains service.
The amount due to the User for the refunded ticket is sent within to 3 days

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REFUND FORM

Exchanges can be made up to 30 minutes before departure.
Exchanges can be made depending on the connection within parameters such as: date, time, type of discount (amount of discount), name and surname of the passenger.
The new ticket must not vary in scope: number of passengers and departure station.
If the price of a new ticket is higher than the price of the exchanged ticket, the actual exchange will take place only after the payment has been made and provided that the surcharge has been made min. 30 minutes before departure of the train to which the mentioned ticket applies. Link to the surcharge will be sent after completing the form below and correct confirmation of the exchange.
If the price of the new ticket is lower than the price of the exchanged ticket, the difference will be refunded to the account or card used during the booking process.

Exchanges can be made before the departure date of the train.
In case of paper tickets refund is possible only after the tickets have been physically sent to the PolishTrains service. The ticket should be deliveredbefore the end of the period, in which the exchange can be made.
Other conditions of exchange are specified in the regulations of specific Carriers .

Exchanges can be made up to 30 minutes before departure.
Exchanges can be made depending on the connection within parameters such as: date, time, type of discount (amount of discount), name and surname of the passenger.
The new ticket charges a non-returnable fee in terms of the number of people and stations.

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EXCHANGE FORM

Refunds and exchanges are only possible for tickets purchased through EuroPodróże.pl and PolishTrains.eu

TICKET REFUNDS & CHANGES

A confirmation and information regarding the further course of the ticket cancellation process will be sent to the e-mail address provided during the booking. In the absence of a message within 15 minutes. please check the SPAM folder.
In received email, please select SELECT TICKETS.
All tickets for a given reservation will be displayed on list from which you must select those to be canceled.
The e-mail address should be identical to the one provided during the purchase process. In case of a discrepancy, the ticket will not be canceled.
Be aware that only full implementation of points 1 and 2 guarantees automatic return of tickets. If you are not sure whether the cancellation proceeded correctly - contact our call center by phone at +48 12 352 36 58 or by email - contact@polishtrains.eu

An email will be sent to your e-mail address that asks you to confirm the ticket exchange. In the absence of a message within 15 minutes. please check the SPAM folder.
After confirming the application, you should check your e-mail and click the CONFIRMING CHANGES button in the message you'll receive.
Note! Email address and phone number should be identical to those provided during the booking/purchase process. In case of a discrepancy, the ticket may not be changed.
Be awere that only full implementation of points 1 and 2 guarantees automatic change of tickets. If you are not sure whether the change proceeded correctly - contact our call center by phone at +48 12 352 36 58 or by email - contact@polishtrains.eu

I declare that I have read and accept the content of the regulations of PolishTrains service and Carrier being the ticket issuer

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