Express trains - Warsaw, Krakow, Gdansk, Wroclaw, Katowice, Poznan Train tickets - Poland, Germany, France, Spain, Italy, Belgium, England

TICKET REFUND

  • Refund can be made up to 20 minutes before departure.
  • Refund is associated with deduction of the feecharged by the Carrier and the fee charged by the PolishTrains service.
  • The amount due to the User for the refunded ticket is sent within to 3 days
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TICKET CHANGE

  • Exchanges can be made up to 30 minutes before departure.
  • Exchanges can be made depending on the connection within parameters such as: date, time, type of discount (amount of discount), name and surname of the passenger.
  • In case of a ticket exchange, the PolishTrains service charges a non-returnable fee of 10% of the price of the ticket changed.
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info icon red Refunds and exchanges are only possible for tickets purchased through EuroPodróże.pl and PolishTrains.eu

TICKET REFUNDS & CHANGES
Choose what you want to do with the ticket:
  1. An confirmation will be sent to the email address provided and information about the further course of the cancellation process.
  2. In the e-mail you received, select the SELECT TICKETS button.
    All tickets for the reservation will be displayed, from which you should select the ones to be refunded.
  3. Note! The e-mail address should be identical to the one provided during the purchase process. In the event of a discrepancy, the ticket will not be refunded.
  1. An email will be sent to your e-mail address that asks you to confirm the ticket exchange.
  2. After confirming the application, you should check your e-mail and click the CHANGE CONFIRMATION button in the message you'll receive.
  3. Note! Email address and phone number should be identical to those provided during the booking/purchase process.
    In case of a discrepancy, the ticket may not be changed.
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