Privacy policy

1. TravelTECH Sp. z o.o. with its registered office in Kraków, 31-864, at ul. prof. M. Życzkowskiego 20, entered into the Register of Entrepreneurs kept by the District Court for Kraków – Śródmieście, 11th Commercial Division of the National Court Register, under KRS number 0000258229, hereinafter referred to as TravelTECH, guarantees the Users of its websites the security and confidentiality of data that they have made available, in particular their personal data.
2. All personal data provided by the Users while using the PolishTrains website shall be protected in accordance with the Regulation of the European Parliament (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
3. In order to carry out the process of booking, cancellation or modification of services available on the PolishTrains website, it may be necessary to provide the following data: name and surname, address, email address, telephone number, age, as well as information on the basis of travel discounts available, including information on disability, professional status or education. In addition, in order to execute the payment process, it may be necessary to provide information such as the payment card number, its validity date and the CVC/CVV number.
4. Besides, during the User's visit to the PolishTrains website, we collect "technical" data, such as the User's IP address, type and version of the browser used, the operating system and screen resolution. At the same time, we would like to inform you that our websites use so-called cookies technology and geolocation.
5. Cookies are small text files sent by a web server and saved on the user's side. The default parameters of cookies allow to read information contained therein only to the server that has created them. The information contained in cookies is necessary for the proper functioning of the PolishTrains website, but does not contain personal data.
6. The User may delete cookies stored on his/her computer. The detailed instructions are provided by the manufacturer of the browser used. During the subsequent visit to the PolishTrains website, the website will generate and save cookies again.
7. In order to ensure the highest level of confidentiality of the transferred data, the communication between the User's browser and the servers of the PolishTrains website takes place in an encrypted manner using the SSL protocol. In addition, TravelTECH systems and servers meet the highest security standards for data processing and storage and are protected against third-party access.
8. All stored data shall be processed solely for TravelTECH purposes and transferred to third parties only when it is necessary to carry out the processes related to the booking or purchase of available services, or directly related to services provision by carriers.
9. Personal data of the Users are stored and processed only for a limited period of time. Both the scope of their processing and the period of their storage is described in detail in the Terms of Use of the PolishTrains website, available on the Terms of Use page.
10. The users have the right of access to their personal data, the right to request their alteration or erasure from TravelTECH systems, provided that part of the data used during the booking process for its settlement or invoicing may not be erased. For this purpose, an appropriate request should be sent to an email address: rezerwacje@europodroze.pl
11. TravelTECH reserves the right to change the above privacy policy by publishing a new version in the same place.
12. The controller of personal data is TravelTECH with its registered office in Kraków, 31-864, at ul. prof. M.Życzkowskiego 20, entered into the Register of Entrepreneurs kept by the District Court for Kraków - Śródmieście, 11th Commercial Division of the National Court Register, under KRS number 0000258229.
13. The TravelTECH personal data protection officer can be contacted by calling +48 12 412 18 92 or writing to iod@traveltech.pl