Bilety na pociąg. Wyszukiwarka połączeń PKP - EuroPodróże
Bilety na pociąg. Wyszukiwarka połączeń PKP - EuroPodróże
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I did not receive a ticket for a booking made

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Return and exchange of tickets

How and when will I receive the money for the returned ticket?
How do I claim an unused ticket?
How do I exchange my ticket?
How do I return my ticket?
How much does it cost to return a ticket?

Trip planning

Assistance with travel arrangements
Why can't I find the connection?
How do you choose your seats on the train?
How many days before the train departs can I buy a ticket?
How do you find the connection?

Travelling abroad

Interrail ticket
Baggage allowances
In what currency will I pay for my ticket?
Getting from the airport by train
Am I entitled to the same discounts abroad?

Train journey

Facilities for the disabled
Is there a smoking carriage on the train?
Documents needed for travel
What to do if the train is late?
Travelling by train at night

Information on trains

What is the difference between 1st and 2nd class?
Car types
Is there a Wars dining car on the train?
Types of train in Poland
Why doesn't the train stop at all stations?

Frequently asked questions

Where can I find the ticket I bought?
Where is the ticket number?
Payment failed, is my ticket booking valid?
Where can I find my order number?
I can't find the connection, what should I do?
I bought a ticket for several people and only got one document
I did not receive a ticket for a booking made

An electronic booking confirmation is not equivalent to a train ticket. In order to purchase a ticket, it must be confirmed by payment of the ticket fee. If you have any questions about the payment status after paying for your booking, you can contact PolishTrains customer service, who will help clarify the matter.

Once the booking has been confirmed by payment, the online train ticket is sent to the customer:

  • to the e-mail address provided as a PDF attachment
  • as an SMS to the telephone number provided

Please check your inbox and SPAM messages.

If the ticket is not visible, please contact customer service.

Online payment

Deferred payment
Types of payment

Online purchase of tickets

When is the earliest I can buy a ticket?
Order confirmation
Why has my order not been confirmed?

Discounts and concessions

Are there discounts for groups?
How do I buy a ticket for a child under 4?
How do I buy a ticket for a disabled person and carer?
What type of discount am I entitled to?
Are reliefs available to foreigners?

Online ticket booking

Booking confirmation
How to book a ticket online
How to pay for a train ticket
Ticket invoice
Why has the ticket price on the form changed?