How and when will I receive the money for the returned ticket?

Return and exchange of tickets

The amount due for the returned ticket will be refunded to the account or card used when purchasing the ticket within 3 working days.

The refund transaction takes place as soon as it is confirmed by the user.

How do I claim an unused ticket?

How do I exchange my ticket?

How do I return my ticket?

How much does it cost to return a ticket?

How much does it cost to replace a ticket?

Can I change the name on my ticket?

Trip planning

Assistance with travel arrangements

Why can't I find the connection?

How do you choose your seats on the train?

How many days before the train departs can I buy a ticket?

How do you find the connection?

Travelling abroad

Interrail ticket

Baggage allowances

In what currency will I pay for my ticket?

Getting from the airport by train

Am I entitled to the same discounts abroad?

Train journey

Facilities for the disabled

Is there a smoking carriage on the train?

Documents needed for travel

What to do if the train is late?

Travelling by train at night

Information on trains

What is the difference between 1st and 2nd class?

Car types

Is there a Wars dining car on the train?

Types of train in Poland

Why doesn't the train stop at all stations?

Frequently asked questions

Where can I find the ticket I bought?

Where is the ticket number?

Payment failed, is my ticket booking valid?

Where can I find my order number?

I can't find the connection, what should I do?

Online payment

Deferred payment

Types of payment

Online purchase of tickets

When is the earliest I can buy a ticket?

Order confirmation

Why has my order not been confirmed?

Discounts and concessions

Are there discounts for groups?

How do I buy a ticket for a child under 4?

How do I buy a ticket for a disabled person and carer?

What type of discount am I entitled to?

Are reliefs available to foreigners?

Online ticket booking

Booking confirmation

How to book a ticket online

How to pay for a train ticket

Ticket invoice

Why has the ticket price on the form changed?