How and when will I receive the money for the returned ticket?

The amount due for the returned ticket will be refunded to the account or card used when purchasing the ticket within 3 working days. If the funds have not been received after this time, it is worth contacting PolishTrains customer service, who will check the status of the refund.

The refund transaction takes place as soon as it is confirmed by the user.

The exception is Deutsche Bahn and Flixtrain tickets in partially refundable fares - in these cases the refund does not go to your account but is issued as a digital voucher sent by the carrier to the email address from your order. More details about voucher refund: How does voucher refund work for Deutsche Bahn and Flixtrain?