PKP Intercity - contact | PolishTrains
** Travelling by train is a good alternative to driving. However, there are times when you need to enquire about a connection or other rail-related things before setting off. When you choose Intercity, contacting the carrier is easy and you can do it in several ways: by email, telephone, online form or in person at customer service points.
At a glance
At a glance
- PKP Intercity helpline (+48 22 322 22 22) operates 24/7 in Polish and English
- Complaints can be submitted via the carrier's online form or by post to Warsaw headquarters
- Compensation for delays: 25% of ticket price for 60-119 min, 50% for 120+ minutes
- Stationary Customer Service Centres are available at 6 major Polish stations
- Dedicated disability assistance line (+48 42 205 45 31) requires 24-hour advance notice
- PolishTrains Customer Service at kontakt@polishtrains.eu can also assist with Intercity enquiries
PKP Intercity - e-mail contact
In this age of ubiquitous and easy access to the internet, one of the options you can choose to contact PKP Intercity is by e-mail. This is easiest to send via the contact form on the carrier's official website. In this way you can obtain information or share your observations on, among other things:
- quality of service,
- ticket sales,
- national and international transport.
To receive information on timetables, you can also contact the Customer Service Office of PolishTrains service at: kontakt@polishtrains.eu.
PKP Intercity hotline - quick contact
If you want to get in touch with PKP Intercity quickly, the Customer Service Office also operates by telephone. The helpline operates 24 hours a day, 7 days a week. It is available at the following number: +48 22 322 22 22. The cost of the call is in accordance with the operator's tariff.
The helpline will provide you with information about the regulations, the calls being made and all matters concerning the Intercity carrier.
If you want to make a complaint, you should also use the form available on the official website of the carrier. Contacting PKP Intercity is easy - you can lodge a complaint in various categories - from the quality of service, through delays, safety, to incurring additional charges related to improper performance of the contract.
Other opportunities to find out about Intercity
Other options for getting information on the services provided by Intercity include stationary Customer Service Centres. These are available at the 6 largest stations in Poland:
- Gdańsk Główny,
- Katowice
- Kraków Główny,
- Warsaw Central
- Warsaw West,
- Wrocław Główny.
In addition, many stations have stationary points where you can also get information about Intercity.
Another way to be in constant contact with the carrier is through social media. Intercity has accounts on platforms such as Facebook, Instagram and X. Portals that handle ticket purchase and seat reservation, such as PolishTrains, can also be a source of information about Intercity - you can get information about domestic and international connections, learn how to buy a ticket, book a seat and even find travel inspiration. On the portal you will also find the current Intercity timetables to various cities and towns in Poland and abroad.