Deutsche Bahn - Contact | PolishTrains

At a glance

• Deutsche Bahn's main helpline is +49 30 2970; English-language international support is on +49 30 311682904 (08:00-20:00)
• DB provides no dedicated Polish-language support; PolishTrains customers can handle all matters in Polish
• A separate DB Mobile Service Centre on +49 30 65212888 assists passengers with disabilities with barrier-free travel planning
• Delay compensation claims are submitted via the Fahrgastrechte form on bahn.de and processed within 30 days
• Passengers who bought via PolishTrains should use PolishTrains for refunds, exchanges and VAT invoices
• For international ticket enquiries write directly to Deutsche Bahn at service-international@bahn.de

Deutsche Bahn (DB) is Germany's largest rail operator, serving thousands of passengers daily at home and abroad. Its connections are also used by travellers from Poland, for whom Germany is a frequent business and tourist destination . This is why fast and efficient passenger support is so important, which DB provides at several levels of contact - by telephone, e-mail and on the bahn.de website.

Thanks to modern communication channels, passengers can check the status of their order, enquire about changes to the timetable or lodge a complaint at any time. It is worth bearing in mind, however, that most DB consultants only handle calls in German or English, so those looking to contact the hotline in Polish can use the assistance of the PolishTrains team.

The Deutsche Bahn helpline is a one-stop helpdesk that provides passengers with quick and professional contact with the carrier's representatives. It operates in several specialised sections to best meet the different needs of travellers. In doing so, it should be noted that the various numbers and centres have specific operating hours (e.g. the service centre for international orders has hours of 8:00-20:00) - see the carrier's website for more details.

👉Under the main number +49 30 2970 you can get information on ticket purchase, group travel, passenger rights, services or BahnCard.

👉 A separate international hotline (+49 30 311682904) with English language support has been set up for those travelling abroad.

👉There is also a number +49 6172 7613210 for the Customer Service Centre, which helps with ticket exchanges and refunds.

For the comfort of all travellers, Deutsche Bahn also operates a Mobile Service Centre (+49 30 65212888) dedicated to people with disabilities. Consultants in this section help to plan barrier-free travel. All connections are handled by qualified employees who provide advice on ticket purchases, lost luggage reports and planning routes with transfers.

Passengers who prefer written contact can use Deutsche Bahn's official electronic channels. The fastest way to get help with international orders, ticket refunds or order confirmations is to send an email to service-international@bahn.de. The service is provided in English.

There is also an extensive "Help and Contact" section with answers to frequently asked questions about tickets, delays, group purchases, the BahnBonus programme or travelling with a bicycle. A keyword search system allows you to quickly find the information you need without having to contact a consultant.

Those wishing to make a complaint or report lost or found items on trains can use special forms. These are available in German or English.

For passengers from Poland, a convenient alternative is the PolishTrains service. It is a solution aimed at people who buy tickets online and want to be sure that all formalities - refunds, rescheduling, invoicing - will be handled in Polish.

PolishTrains consultants offer a comprehensive service including:

• buying and changing Deutsche Bahn tickets,
• checking of timetables and international connections,
• assistance with deferred payments,
• obtaining a VAT invoice,
• support in case of cancelled or delayed trains.

Contact with PolishTrains service consultants is possible by phone or email:

📲infoline**:** +48 123 451 661 or +48 703 402 010 (for priority calls)

📨kontakt@polishtrains.eu

This allows passengers from Poland to deal with all formalities directly in their native language, without having to contact German customer service.

As an added convenience, the PolishTrains mobile app is available for Android or iOS devices, where users can easily manage their orders. Users have access to their travel history, notifications of upcoming departures, e-tickets and invoices. In the app, many things can be done on your own, without having to contact the carrier or PolishTrains consultants.

Deferred payments are available both in the app and on the website. With these, you can buy a Deutsche Bahn ticket and pay for it even a few weeks after your journey. This is a practical option for people who frequently use international connections and want to manage their travel budget flexibly.