Deferred payments at PolishTrains | PolishTrains

A ticket bought with deferred payment can be refunded if this is permitted by the carrier's fare. The conditions for refunds and exchanges depend on the carrier and fare. You can check the current rules and fee calculator on the PolishTrains help page.

Settlement with the payment provider takes place automatically, so you do not need to report the refund separately to TWISTO or PayPo. In the search results on PolishTrains, you can immediately see whether the selected connection is direct or requires a change.

• You select the connection and class, then choose TWISTO or PayPo at payment.

• You confirm the details required by the provider and wait for the decision.

• You receive the ticket immediately after purchase confirmation.

• You repay the amount using the link from the provider - you have up to 30 days.

An account on PolishTrains is not required - an email address and telephone number are sufficient. You select the route, date and number of passengers. On PolishTrains, this option is handled by TWISTO and PayPo. 30 minutes before departure, you receive an SMS reminder with a link to the ticket. * Deferred payments: available for selected tickets, mainly PKP Intercity

• Requirements: you must be at least 18 years old and pass the payment provider's verification

• Limits: PayPo assigns PLN 200–800 to new customers and up to PLN 8000 to regular customers; with TWISTO, the limit depends on the creditworthiness assessment

• Buying on PolishTrains: an account is not required, and you can buy domestic tickets up to 30 days before travel and international tickets up to 60 days before travel

• Refunds and exchanges: the conditions depend on the carrier and fare, while settlement with the payment provider takes place automatically ### At a glance

• Deferred payment allows you to buy a train ticket now and pay up to 30 days later at no extra cost
• PolishTrains supports TWISTO and PayPo as deferred payment providers, subject to a short verification
• Deferred payment is available when the total order value falls within the provider's credit limit
• If deferred payment is declined, any other available payment method can be used to complete the purchase
• Refunds on deferred-payment tickets follow the same process as standard refunds; settlement with the provider is automatic
• Availability for international tickets varies by operator and route; check at the payment step before confirming

There are months when you particularly look forward to a transfer or make spontaneous decisions about trips. On PolishTrains, this option is handled by TWISTO and PayPo. 30 minutes before departure, you receive an SMS reminder with a link to the ticket. This happens especially during the holiday or festive season, when there is no shortage of expenses and, at the same time, plenty of opportunities to meet and travel. With help comes an innovative payment method that allows you to buy your ticket now and only pay for it later. What is it and what are the advantages of such a solution? Here are the highlights!

• The ticket has not arrived: check your spam folder, and if the message is still missing, contact PolishTrains customer service.

• The application was rejected: choose another payment method and complete the purchase without creating an account.

• You want to exchange the ticket: you can find the procedure on the how to exchange a ticket page.

• The repayment deadline is approaching: contact TWISTO or PayPo directly before the 30-day period ends.

PolishTrains customer service operates 7 days a week from 7:00-23:00, in Polish, English, Ukrainian and Russian. A ticket bought with deferred payment can be refunded if this is permitted by the carrier's fare. The conditions for refunds and exchanges depend on the carrier and fare. You can check the current rules and fee calculator on the PolishTrains help page.

Settlement with the payment provider takes place automatically, so you do not need to report the refund separately to TWISTO or PayPo. * You select the route, date and number of passengers. ## Deferred payment system - how does it work?

In the search results on PolishTrains, you can immediately see whether the selected connection is direct or requires a change.

• You select the connection and class, then choose TWISTO or PayPo at payment.

• You confirm the details required by the provider and wait for the decision.

• You receive the ticket immediately after purchase confirmation.

• You repay the amount using the link from the provider - you have up to 30 days.

An account on PolishTrains is not required - an email address and telephone number are sufficient. Deferred payments in e-commerce involve deferring payment for a given period of time at no cost. This is usually 30 days. This means that when you purchase a train ticket online, you do not freeze funds in your account. At the time of purchase, the money for this transaction is transferred by the company offering this type of payment service. This solution gives you the time you need to make a possible refund or reschedule your journey without incurring the cost of the purchase. You can also complete the planned trip and pay for it when more funds are available in your account and payment is more convenient. From a customer perspective, this solution is therefore very convenient and, most importantly, secure. You don't need to log in to your bank or provide your payment card to buy a ticket!

Buy a ticket now, pay later - step by step

Like any innovation, the deferred payment system may initially raise questions. Wondering how it's possible and whether you're sure the ticket you bought will come straight to your email? No wonder. Time is of the essence when it comes to travelling, especially if your journey is a few minutes away. Fortunately, you don't have to worry. We explain step-by-step how to buy and use a ticket using the deferred payment system at polishtrains.eu

What are the benefits of opting for deferred payment?

Among the many benefits of deferred payment for customers are:

• time to think about the purchase decision
• the opportunity to purchase without incurring costs
• security of the transaction
• ease of return or exchange at no cost.

You can check the current conditions on the PolishTrains help page.

RegioJet

RegioJet operates international connections, including the Praga - Wiedeń route. The availability of deferred payment for these tickets depends on the specific connection and the offer shown during purchase. How does this relate to train travel? Before buying, check the current conditions on the PolishTrains help page.

Deutsche Bahn

Deutsche Bahn operates connections to Germany, including Berlin - Warsaw and onward connections with other cities. Deferred payment for these tickets is not a fixed standard, so you can only confirm its availability during purchase. We already explain: train tickets have a dynamic price list. You can find the current conditions for an order bought on PolishTrains on the PolishTrains help page.

Italo NTV

Italo NTV operates high-speed connections in Italy, for example Mediolan - Rzym, Rzym - Neapol and Florencja - Wenecja. This means that by buying your ticket in advance, you can expect a more favourable price. However, you are not always sure if you will definitely be able to go on the date you want, especially if the trip is only 30 days away. You can check the rules for changes and refunds before buying on the PolishTrains help page. If this is at least somewhat likely, however, it is a shame to give up the opportunity to buy a ticket at a better price. By choosing the deferred payment method, you do not incur any risk or freeze funds in your account. So you can think calmly about your decision and gain a ticket at a good price or cancel it at no cost.

Sometimes your trip is urgent and you do not have time to wait for a connection at a better price. You need to get from Cracow to Gdańsk immediately and there is only first class left on the Pendolino? The ticket price can be a problem, especially if such an expense is unplanned. With deferred payment, you can purchase your ticket now and pay for it later when it is more convenient for you.

The deferred payment method also means that the transaction is completely secure. You do not need to log into your bank or enter your credit card details to use it. A payment link will be sent to the email address you provide at the time of booking. You have 30 days to pay for your ticket. After that, interest will start to accrue on the amount.

Another benefit is the flexible approach to ticket returns and exchanges. As you have not incurred any costs for your purchase, you can return or exchange your ticket for up to 30 days, without making any additional transactions. Convenient right?