Question 1

What discounts are available to people with a disability (moderate degree)?

Accepted Answer

A moderate degree of disability alone does not automatically entitle someone to a discount on rail travel, as eligibility depends on the specific legal basis and document. In PolishTrains, you can select the discount during purchase if you meet its conditions.

Question 2

I bought several tickets and one is missing – how do I fix this?

Accepted Answer

First check the transaction confirmation and the list of tickets assigned to the purchase. If the document is still missing, contact PolishTrains customer service, providing the payment details and those of the remaining tickets.

Question 3

Is the service charge refunded when you return a ticket?

Accepted Answer

The service fee remains non-refundable when a ticket is refunded. On the PolishTrains service, the price shown before payment already includes this fee and is the final amount.

Question 4

How can I take a dog on a train and how much does the supplement cost?

Accepted Answer

Dogs are carried in accordance with the carrier’s rules, usually in a suitable carrier or on a lead and wearing a muzzle. On PolishTrains (polishtrains.eu), you will choose the appropriate type of ticket for the animal during purchase, and the surcharge depends on the carrier.

Question 5

How can I check the platform number for a train departing from Żory station?

Accepted Answer

You can check the platform number on the station departure board, as PolishTrains (polishtrains.eu) does not display this information. On the board, find the route, time and train number shown on your ticket.

PKP Gdańsk Oliwa – Żory. Train timetable

Frequently asked questions

Check the PKP timetable for other cities

How to buy a cheap ticket Gdańsk Oliwa – Żory?

Information about the Gdańsk Oliwa - Żory connection

Frequently asked questions

Check the PKP timetable for other cities