Wi-Fi on Pendolino trains | PolishTrains

At a glance

• Wi-Fi is free for all Pendolino passengers - no registration or ticket number required
• Connection runs via mobile network routers that automatically switch to the best available operator
• Speed may vary depending on the number of users and coverage in tunnels or rural areas
• The network is encrypted with SSL but remains a public network - avoid sensitive banking
• To connect: enable Wi-Fi, select the Pendolino network and accept the terms in your browser
• Connection problems can be resolved by restarting Wi-Fi, clearing cache or asking staff to reset the router

If you want to use the internet network on Express InterCity Premium trains, follow our instructions on how to connect to Wi-Fi on Pendolino:

• Turn on the Wi-Fi on the device you want to connect to the internet.

• Select an available network from the list.

• Once connected, open your browser, which will automatically redirect you to the welcome page.

• Accept the terms and conditions for using the Wi-Fi network and then click the "connect" or "log in" button.

Important! If your browser does not automatically redirect you to the terms and conditions page, enter any address in the bar. Please note that logging into Pendolino Wi-Fi is not required. You do not need to enter any of your details or ticket number.

Although the connection is encrypted and protected by an SSL certificate, it is still a public network. For this reason, we recommend:

• do not use confidential sites and applications such as banking;

• to ensure maximum security, use a VPN, i.e. a Virtual Private Network, through which outgoing data is encrypted.

Yes, any passenger can use the Wi-Fi on Pendolino. The only condition is to accept the terms and conditions that are displayed when connecting to the network.

How does the Wi-Fi in Pendolino work?

Although the Wi-Fi network runs on modern routers that automatically switch between operators providing the best coverage in a given area, the speed of the connection depends on certain factors, which are:

• the number of current users - the more passengers using the internet at the same time, the lower the speed;

• coverage - Wi-Fi on trains operates via the mobile network. If coverage is poor, especially in sparsely urbanised areas, tunnels or densely wooded sections, speeds drop or the internet may even be temporarily unavailable altogether.

So if you are travelling on the Pendolino, Wi-Fi will be great for browsing, social media, checking the timetable or your email inbox, whereas it won't necessarily be good for streaming, online games, movies or downloads.

If the network does not work or the terms and conditions page does not load:

• restart Wi-Fi;

• check if you have a software update available on your device;

• clear your browser cache.

The above methods should work, but if they don't, then it's best to notify the train staff, who can reset the router. You can also report internet problems via the contact form on the carrier's website.