PKP Intercity - lost property office | PolishTrains
There are times when you lose something during a train journey. Where to look for help in this case? PKP Intercity has a lost property office - such units operate at all major stations in Poland such as Warsaw, Kraków, Wrocław, Bydgoszcz, Olsztyn, Gdynia, Kołobrzeg, Przemyśl or Szczecin. They receive lost items that staff or other travellers have found on Intercity trains.
At a glance
At a glance
- Lost items are sent to the office in the train's final destination city, not where you left them
- Most lost property offices operate Monday to Friday, 7:00-15:00; closed at weekends
- Krakow office: phone 12 393 55 16, email PRZ.Cracow@intercity.pl (Mon-Fri 9:00-17:00)
- Warsaw office: phone 697 044 651, email PRZ.Warszawa@intercity.pl (Mon-Fri 7:00-15:00)
- Katowice passengers should contact Krakow; Poznań passengers should contact Bydgoszcz
- Provide train number, date, carriage number and item description for faster identification
Lost property centres in individual cities
If, after travelling on an IC train, you find that your phone, luggage, documents or any other item you took with you on your journey is missing, it is worth contacting the PKP Intercity lost property office.
Items found on trains are taken to the office in the final city of the journey or, if it is not possible to clearly establish the place of collection, to the PKP Intercity head office. So if your journey took place on the Wrocław-Katowice section, for example, and the train ended in Cracow, that is where you should look for your lost item.
PKP Intercity lost property office - Cracow
In Cracow, the lost property office operates from Monday to Friday between 9 a.m. and 5 p.m. It is closed on public holidays. You can contact the office:
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By phone at: 12 393 55 16
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By email at: PRZ.Cracow@intercity.pl
PKP Intercity lost property office - Poznań
The nearest lost property office from Poznań is the one in Bydgoszcz, which you can reach:
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Call: 697 048 539
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Write an email to: PRZ.Bydgoszcz@intercity.pl
The Intercity lost property office in Bydgoszcz is open from 7 a.m. to 3 p.m., Monday to Friday, except holidays.
PKP Intercity lost property office - Warsaw
The Warsaw lost property office operates on weekdays except holidays from 7 a.m. to 3 p.m. You can get information about your lost luggage:
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At telephone number: 697 044 651
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At e-mail address: PRZ.Warszawa@intercity.pl
PKP Intercity lost property office - Wrocław
In Wrocław the PKP lost property office is open on working days every day except holidays from 7 a.m. to 2 p.m. The office can be contacted via:
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Phone number: 786 857 854
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E-mail addresses: PRZ.Wrocław@intercity.pl and PRZ.Poznań@intercity.pl
PKP Intercity Lost Property Office - Szczecin
The PKP Intercity lost property office in Szczecin is open every day except weekends and holidays from 7 a.m. to 3 p.m. To find out if your lost item is available for collection, you can contact the office in two ways:
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By telephone: 697 044 415
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By email: PRZ.Szczecin@intercity.pl
PKP Intercity lost property office - Gdynia
The lost property office in Gdynia is open from 7 a.m. to 3 p.m. on weekdays, excluding holidays. Contact is possible via:
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Phone: 786 857 807
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Email address: PRZ.Gdynia@intercity.pl
PKP Intercity Lost Property Office - Lublin
There is no separate lost and found office in Lublin, so any lost items on this route are most likely to go to the nearest office in Warsaw.
PKP Intercity lost property office - Katowice
Similar to Lublin and Poznań, Katowice does not have its own lost property office. The nearest office is available in Kraków.
To check exact connections, it is worth checking the current Intercity**train timetable**.