PKP Intercity - helpline | PolishTrains
** Every train traveller knows how important a fast and efficient helpline is. Especially when making sure of the correct timetable, finding out about delays or changing a booking. One call to the main number, +48 22 322 22 22, can solve many problems. In this context, the PKP Intercity infoline plays a key role, being the first point of contact for thousands of passengers every day.**.
At a glance
At a glance
- PKP Intercity's main helpline +48 22 322 22 22 operates around the clock, every day of the year
- English-language support is available on a dedicated number +48 22 391 97 57
- A separate number +48 42 205 45 31 is dedicated to passengers with disabilities or reduced mobility
- Assistance for disabled passengers must be requested at least 24 hours before departure
- Lost property hotlines exist in Warsaw, Cracow, Gdynia, Wroclaw, Szczecin and other cities
- Ticket refunds can be made online or at a ticket office, with a 10% handling fee for standard returns
Often the search engine is queried for specific numbers of today's out-of-date tariffs. This is why it is so important to have up-to-date and verified contact details at hand. With your convenience in mind, we have put together all the information you need to contact your carrier's advisors without fail. You'll find out which number is toll-free, which works 24/7 and which issues are best to contact them about. This way, you will know how contacting a carrier works and avoid the frustration of struggling to get information.
PKP Intercity - contact numbers
The most important number for passengers is +48 22 322 22 22, which is PKP Intercity's basic telephone line, available 24/7. The cost of the call is in accordance with the operator's tariff, i.e. a standard rate as for a regular phone call. At this number, you will check the current PKP timetable, any changes to the timetable, find out about the rules of carriage, train delays or additional PKP services.
In addition, PKP Intercity provides the number +48 42 205 45 31, dedicated to people with disabilities or reduced mobility. Notification of support for persons with disabilities should be made at least 24 hours in advance.
If necessary, it is also useful to know the central number + 48 697 048 499, which is open Monday to Friday from 7:00 am to 3:00 pm.
Lost property centres
If you happen to have lost your luggage on board a PKP Intercity S.A. train, you can check if it has been found using the lost property search engine. However, the most reliable way will always be to contact the lost property hotline.
- Warsaw: 697 044 651 (7:00 am - 3:00 pm)
- Cracow: 12 393 55 16 (9am-5pm)
- Przemyśl: 695 322 018 (9 a.m. to 5 p.m.)
- Gdynia: 786 857 807 (7 a.m. to 3 p.m.)
- Szczecin: 697 044 415 (7 a.m. to 3 p.m.)
- Kołobrzeg: 695 321 247 (7 a.m. to 3 p.m.)
- Bydgoszcz: 697 048 539 (7 a.m. to 3 p.m.)
- Olsztyn: 601 435 914 (7:00 a.m. to 3:00 p.m.)
- Wrocław: 786 857 854 (7:00 a.m. to 3:00 p.m.)
Operating hours and call costs
The PKP Intercity helpline operates 24 hours a day, 7 days a week. You do not have to wait for official hours to get information. This is very important when you are travelling at night or at unusual times, you always have access to a consultant.
As far as the cost of the call is concerned, +48 22 322 22 22 uses the operator's standard tariff. There are no special charges. If you are calling from abroad, remember that international rates may apply, for such cases it is a good idea to use alternatives such as email or the contact form.
Summary
Remember, too, that instead of calling, you can use alternative contact channels: email or a contact form. And if you need someone to do it for you - buy your tickets through Europodestinations. We will always help solve any problems with minimal passenger involvement.