Train delays - how to check current PKP Intercity delays | PolishTrains

• PKP IC train delays: compensation is available for long-distance EIP, EIC, IC and TLK trains - 25% of the ticket price for delays of 60-119 minutes and 50% for 120 minutes or more

• How to check the status: Portal Pasażera with the Pociągi na mapie feature shows train locations in real time; it works in a browser and on a phone

• Information at the station: electronic departure boards, passenger service points and PKP IC Customer Service Centres at major stations provide current updates

• Complaint: you can submit an application by post, at a ticket office or online; check the current rules in the PKP IC regulations or on the PolishTrains help page

• Regional trains: Koleje Mazowieckie, Koleje Dolnośląskie, Koleje Śląskie and POLREGIO are not covered by this compensation procedure under the EU regulation; you can submit claims under the Civil Code if the delay caused specific damage * Delays to PKP IC trains: compensation is available for long-distance EIP, EIC, IC and TLK trains – 25% of the ticket price for delays of 60–119 minutes and 50% for delays of 120 minutes or more

• How to check the status: the Passenger Portal, with its Trains on the map feature, shows the location of trains in real time; it works in a browser and on a phone

• Information at the station: electronic departure boards, passenger service points and PKP IC Customer Service Centres at major stations provide current updates

• Complaints: you can submit an application by post, at a ticket office or online; check the current rules in the PKP IC regulations or on the PolishTrains help page

• Regional trains: Koleje Mazowieckie, Koleje Dolnośląskie, Koleje Śląskie and POLREGIO are not covered by this compensation procedure under EU regulations; you can submit claims under the Civil Code if the delay caused specific loss ### At a glance

• PKP Intercity compensation starts at 60 minutes of delay on EIP, EIC, IC and TLK trains
• A 60-119 minute delay entitles you to a 25% ticket refund; 120 minutes or more gives 50%
• The Passenger Portal shows live train positions and real-time timetable updates
• Compensation claims can be submitted by post, at a ticket office or online
• Refund can be issued as a voucher or direct bank transfer, depending on your preference
• Station departure boards and passenger service points display the most up-to-date platform information

Even minor train delays can affect transfers, work plans or meetings. Want to travel comfortably and stress-free? Monitor the status of your train in real time. Thanks to modern online tools and mobile apps, you can quickly check up-to-date information and modify your plans. This is especially important for longer journeys during holidays or holidays, when traffic on the tracks is heavier and weather conditions can cause additional difficulties. If you buy a ticket on PolishTrains, you receive an SMS reminder with a link to the ticket 30 minutes before departure.

Information at the railway station

On the platform, the simplest source of information is the electronic departure and arrival boards, which show timetable changes on an ongoing basis.

You can check PKP Intercity delays in three ways: at the station, on the carrier’s official website and by contacting the PolishTrains Customer Service Office.

Check at the railway station

The electronic departure and arrival boards show train operating times and timetable changes on an ongoing basis. ### How to track trains?

Passenger portal

If you frequently take trains, delays are worth keeping an eye on! One of the main sources of information is the Passenger Portal. This service offers the "Trains on the map" function, which allows trains to be tracked in real time. Passengers can check the exact location of the train they are interested in, the route they are travelling on and any possible inconveniences, such as delays to PKP trains or substitute transport. However, the Passenger Portal provides the full real-time train status, including its GPS location.

Contacting the PolishTrains Customer Service Office

If you need quick information about a delay, call the PolishTrains Customer Service Office on 703 402 010 or email contact@polishtrains.eu. The Passenger Portal can be used both via a web browser and by installing a mobile application for Android and iOS devices.

Dedicated tools from carriers

Dedicated information tools are available for travellers using regional carriers, such as Koleje Dolnośląskie. If you buy a ticket on PolishTrains, you receive an SMS reminder with a link to the ticket 30 minutes before departure.

Information at the railway station

On the platform, the simplest source of information is the electronic departure and arrival boards, which show timetable changes on an ongoing basis. You can also use the contact form on the PolishTrains website. For example, the website kolejedolnoslaskie.pl/stan-linii/ provides live updated information on delays and rail traffic obstructions on the operated lines.

Mobile applications

In the App Store and Google Play shops, you can find apps that enable live GPS-based train location and live notifications of delays and obstructions. Among the most popular are:

• Bilkom (all carriers),
• IC Mobile Navigator (PKP Intercity),

Want to get real-time information on PKP Intercity train delays? Take advantage of the several ways available - here are the most effective ones:

Check at the railway station

At the railway station, passengers can get up-to-date information about train delays in several ways:

• they can check, for example, the electronic departure and arrival boards, which keep train times up to date and give any changes to the timetable;
• at larger stations, information can also be obtained from passenger service points or directly from ticket offices - staff can provide details of delays and alternative connections;
• at stations , train changes are also announced via megaphones;
• It is also worth remembering that PKP Intercity's large stations have Customer Service Centres where you can get full information about journeys, transfers and possible compensation for delays.

Visit the dedicated website

You can check the current delays of Intercity trains in real time on the carrier's official website in the announcements section: intercity.pl/en/site/o-nas/department-press/messages/. It presents detailed information on possible delays, taking into account the selected station through which the train passes.

Call the PolishTrains hotline

Are you interested in current train delays and need fast, reliable information? Use our PolishTrains helpline, available on +48 123 451 661 (charged at the operator's tariff). For faster service, you can also dial the priority number +48 703 402 010, which guarantees immediate assistance. The cost of the call is PLN 2.58 per minute incl. VAT. Soon you will also be able to check train delays on the new version of the PolishTrains website. We will update this article when our solution sees the light of day.

Travelling on the PKP? Delays on the railways do happen and can unfortunately derail passengers' plans. Fortunately, in the event of problems, the carrier provides for compensation so that travellers can partially recover the cost of their ticket. What do you need to know about this?

Compensation for delays of IC and other long-distance trains

Passengers have the right to claim compensation for a delay of an IC (and other long-distance) train if it is at least 60 minutes. Routes to the Bieszczady region are served, among others, by POLREGIO trains, which are not covered by this compensation procedure, but you can also buy and check a ticket for such a section on PolishTrains. According to Regulation (EC) No 1371/2007 of the European Parliament and of the Council:

• on Intercity , delays of 60-119 minutes entitle passengers to claim 25% of the ticket price;
• if the train reaches the station of destination with a delay of 120 minutes or more, the compensation increases to 50% of the ticket price.

If you bought a ticket from PolishTrains, it is sent by email and SMS.

• Step 4: in the event of a delay of 60 minutes or more, submit a complaint - by post, at a ticket office or online. The passenger does not need to enclose a certificate of delay - the carrier has accurate train punctuality information in its system.

A complaint can be submitted:

• by post,
• at ticket counters,
• online.

Compensation is paid in the form of a voucher for the next ticket or, at the passenger's request, in cash or by bank transfer. You can check the current requirements on the PolishTrains help page.

• Step 5: if you incurred additional costs, for example for accommodation, a taxi or a lost reservation, keep the receipts. Importantly, the right to compensation applies irrespective of the reason for the train delay - passengers can apply for a partial refund of the ticket price even if the problem was caused by force majeure, such as bad weather or infrastructure failure. Before submitting a complaint, check the current conditions in the PKP IC regulations or on the PolishTrains help page. For more on how to receive compensation for train delays, see our guide. You can check the general rules for refunds of tickets purchased on PolishTrains in the refund and exchange rules.

You can check the status of a delayed PKP Intercity train in the Passenger Portal, on station boards and by contacting the PolishTrains Customer Service Office. In the event of a delay of 60 minutes or more, you can apply for compensation, and you can check the details of the complaints procedure on the PolishTrains help page. The provisions discussed in the previous paragraph apply only to long-distance trains: EIP (Express Intercity Premium), EIC (Express InterCity), IC (InterCity), TLK (Twoje Linie Kolejowe) and international trains running between EU countries.

And what about PKP delays for regional trains (Mazovian Railways, Lower Silesian Railways, Silesian Railways or Przewozy Regionalne)? These are excluded from the compensation scheme we have discussed - travellers on them cannot claim reimbursement under EU rules. Does this mean there is no possibility to claim compensation? Nothing could be further from the truth.

Passengers on all categories of trains, irrespective of their type, have the right to claim compensation under the Civil Code and the Transport Law if the delay has caused them specific damage, such as loss of overnight accommodation or connecting costs.

Are you interested in compensation for a delayed train? In this case, you will need to provide evidence of your losses and the carrier may deal with the claim on a discretionary basis, either rejecting or accepting the claim made. If the carrier refuses to pay compensation, passengers may take the matter to court or complain to the Railway Transport Office (UTK).

You can check the status of a delayed PKP Intercity train in the Passenger Portal, on station boards and by contacting the PolishTrains Customer Service Office. ### Monitoring trains will save you a lot of time

On regional railways and PKP Intercity, train delays can derail your plans, but with the tools available, checking up-to-date information is quick and easy. Using the PolishTrains app or website, or the information displayed on station boards, you can always stay up to date and adapt your plans to the situation on the tracks. In the event of a delay of 60 minutes or more, you can apply for compensation, and you can check the details of the complaints procedure on the PolishTrains help page. Also remember that you have certain rights in case of major problems (such as delays to Intercity trains)!