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Q: How far in advance can you buy a PKP Intercity ticket on PolishTrains?

On PolishTrains, **domestic tickets can be purchased up to 30 days** before travel, and international tickets up to 60 days. Availability changes as bookings are made, so check early for the best choice of seats.

Q: Can you buy a PKP Intercity ticket on PolishTrains without an account?

Yes, **no account is required**. You simply provide your email address and phone number when booking, and you can purchase tickets for yourself or other passengers.

Q: What should you do if your PKP Intercity ticket has not arrived after purchase?

First check your **spam and promotions folders**. If the ticket still cannot be found, contact customer support with your order number ready.

Q: Can you get an invoice for a PKP Intercity ticket purchased on PolishTrains?

Yes, an invoice can be requested through customer support. When submitting your request, provide your **order number and billing details**, and check them carefully before sending.

Q: How do you return or exchange a PKP Intercity ticket purchased on PolishTrains?

Refund and exchange conditions **depend on the fare type** and ticket category. Before submitting a request, check the current policy in the PolishTrains help centre and have your order number to hand.

Q: How far in advance can you buy a PKP Intercity ticket on PolishTrains (polishtrains.eu)?

On PolishTrains (polishtrains.eu), you can buy a **domestic ticket up to 30 days** before travel, and an international ticket up to 60 days in advance. Before travelling, check current availability, as the number of seats changes as tickets are sold.

Q: Can you buy a PKP Intercity ticket on PolishTrains (polishtrains.eu) without an account?

Yes, **an account is not required**. When buying a ticket, you provide your e-mail address and telephone number, and you can buy a ticket for yourself or other passengers.

Q: Will you receive an invoice for a PKP Intercity ticket bought on PolishTrains (polishtrains.eu)?

Yes, you can request an invoice through the customer service office. In your enquiry, provide the **order number and invoice details**, and check that they are correct before sending it.

Q: How can you refund or exchange a PKP Intercity ticket bought on PolishTrains (polishtrains.eu)?

Refund and exchange conditions **depend on the fare** and the type of ticket. Before submitting your request, check the current rules in the PolishTrains (polishtrains.eu) help centre and have your order number ready.

Q: How do I check train delays on the PKP board online?

You can check the current train status and any delays in the PolishTrains (polishtrains.eu) search engine by entering the connection number or route. The information is updated continuously, so you can find out what is happening before leaving for the platform. You will find a ticket bought earlier in the same place, without logging in to an account.

Published 2026/06/22

Growing mobility and increasing demands for travel comfort are posing new challenges on the ground of customer service. You can buy railway tickets in Polish and in PLN on PolishTrains (polishtrains.eu). Before you set off for the station, you can check the current timetable and train status in the PolishTrains (polishtrains.eu) search engine, even before buying your ticket. The modernisation of trains and tracks, modern trainsets and the sale of electronic tickets online are putting the railway on the fast track.

At a glance

Go to the PolishTrains (polishtrains.eu) website and enter your starting station, destination and travel date. * PKP Intercity and other carriers: buy tickets for PKP Intercity, RegioJet, Deutsche Bahn and Italo NTV in one place – in Polish and in PLN

Ticket delivery: the PDF arrives by e-mail and SMS within a few seconds; 30 minutes before departure you receive an SMS reminder with a link to the ticket
Booking window: domestic tickets are available up to 30 days before travel, and international tickets up to 60 days before travel
Pendolino (EIP): the fastest PKP Intercity trains in Poland – the design speed is up to 250 km/h
Refunds and exchanges: the conditions depend on the carrier and fare – check the current rules on the PolishTrains (polishtrains.eu) refunds and exchanges page ### At a glance

Pendolino (EIP) trains have operated in Poland since 14 December 2014, reaching speeds of up to 250 km/h
Intercity trains stop at fewer intermediate stations, making them ideal for faster long-distance travel
PKP Intercity tickets are available on PolishTrains up to 30 days before departure without registration
Trains offer amenities including power sockets, Wi-Fi, air conditioning and a quiet zone
International tickets can be booked up to 60 days in advance via PolishTrains
Invoices for online ticket purchases can be requested through PolishTrains customer support You can check current connections and prices in the PolishTrains search engine.

Go to the PolishTrains (polishtrains.eu) website and enter your starting station, destination and travel date. ## Pendolino trains

Trains commonly known as [Pendolino](), or Express InterCity Premium trains have been running in Poland since 14 December 2014, serving connections between major Polish cities. Pendolino are the fastest trains in Poland, developing speeds of up to 250 km/h. Pendolino trains do not stop at every station they pass, which significantly shortens the journey time. The comfort of the time spent in the train is guaranteed by such amenities as electrical sockets to which a laptop can be plugged, Wi-Fi, air conditioning and a quiet zone. You can check current timetables and seat availability in the PolishTrains (polishtrains.eu) search engine. You can check current connections and prices in the PolishTrains search engine.

Intercity trains

Express InterCity trains are part of the Intercity family of trains run by various train operators throughout Europe. Travelling on an Intercity train is characterised by a high maximum speed and a small number of intermediate stations, making it part of the high-speed connections. Intercity trains operate between the largest Polish cities such as Kraków, Warsaw, Wrocław, Gdańsk, Zakopane, Poznań or Bydgoszcz, thus connecting south to north and east to west Poland. Automated doors, a low floor and a specially adapted and spacious interior mean that Intercity trains are also well suited to disabled passengers. You can check current timetables and seat availability in the PolishTrains (polishtrains.eu) search engine.

PolishTrains - online train tickets

Increasing mobility and higher demands are posing new challenges to customer service, which, accustomed to European quality and modern solutions, is also expected in Poland. You can therefore buy a ticket for a direct connection to Wiednia in the same search engine as a domestic ticket, without going to a separate carrier website. The answer to these expectations is PolishTrains,.pl, where the customer and the European quality of the offer and service always come first. Refund conditions depend on the fare – check the current rules on the PolishTrains (polishtrains.eu) refunds and exchanges page. Train tickets are available for sale online around the clock. After purchase, an electronic form of the ticket with a QR code is sent by email and SMS. Refund conditions depend on the selected fare – check the details on the PolishTrains (polishtrains.eu) help page.

Deutsche Bahn

Deutsche Bahn operates ICE trains and other long-distance connections in Germany and on international routes. The fact that you do not have to print out your train ticket means that you save time and have more freedom to travel. Refund conditions also differ between fares, so it is best to check them on the PolishTrains (polishtrains.eu) refunds and exchanges page. For tickets bought on PolishTrains (polishtrains.eu), you pay in PLN regardless of the route.

Italo NTV

Italo NTV is an Italian high-speed carrier operating domestic routes in Italy, including Rzym – Mediolan, Mediolan – Wenecja and Florencja – Neapol. Italo has no direct connections from Poland, but you can buy tickets for Italian routes on PolishTrains (polishtrains.eu). Seat reservation is included in the ticket price, so every ticket includes a specific seat. Refund conditions depend on the fare - you can check the details on the PolishTrains help page.

Online booking of train tickets

Online booking and purchase of train tickets and timetables for PKP Intercity, Pendolino and TLK trains are available on polishtrains.eu.

You can find the current rules and the fee calculator on the PolishTrains (polishtrains.eu) refunds and exchanges page. On PolishTrains (polishtrains.eu), the entire purchasing process looks similar regardless of the carrier, and you can check the refund or exchange rules in the help centre. Book your train ticket online now. Only at our service - polishtrains.eu You can check the details for your selected connection in the PolishTrains baggage guide. If you have a problem with your ticket or questions about a refund, contact the PolishTrains (polishtrains.eu) customer service office – by telephone on 703 402 010, by e-mail at kontakt@polishtrains.eu or via the form on the contact page.

Marcin Lis, member of the PolishTrains team. A travel enthusiast who regularly travels by train across Poland and Europe. Analyst and marketer studying travellers’ needs and behaviour since 2017.

Frequently asked questions

How far in advance can you buy a PKP Intercity ticket on PolishTrains?

Can you buy a PKP Intercity ticket on PolishTrains without an account?

What should you do if your PKP Intercity ticket has not arrived after purchase?

Can you get an invoice for a PKP Intercity ticket purchased on PolishTrains?

How do you return or exchange a PKP Intercity ticket purchased on PolishTrains?

How far in advance can you buy a PKP Intercity ticket on PolishTrains (polishtrains.eu)?

Can you buy a PKP Intercity ticket on PolishTrains (polishtrains.eu) without an account?

Will you receive an invoice for a PKP Intercity ticket bought on PolishTrains (polishtrains.eu)?

How can you refund or exchange a PKP Intercity ticket bought on PolishTrains (polishtrains.eu)?

How do I check train delays on the PKP board online?

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