Exceptional customer service at your fingertips | PolishTrains

At a glance

• Helpline available Monday–Friday 8:00–23:00 and weekends 9:00–23:00
• Free phone support on +48 12 345 16 61, available seven days a week
• Specialists assist with pet tickets, couchettes, sleeping cars and group bookings
• Ticket returns and exchanges available via the website or app without registering
• Train tickets can be exchanged up to 30 minutes before scheduled departure
• Invoice queries and missing ticket issues handled directly by the customer service team

People travel every day, Monday to Sunday, 365 days a year. We understand that travel can come with all sorts of challenges and questions, and we're here to meet your needs. Whether you are travelling in the afternoon or have a question late at night, our specialists are ready to help. You don't have to worry about time, because at PolishTrains we are available to you all day long. Our helpline operates Monday to Friday from 8:00 to 23:00, and on Saturdays and Sundays from 9:00 to 23:00, providing support whenever you need it.

If you prefer to talk on the phone, call our free helpline on +48 12 345 16 61. If you prefer another form of contact, you can write to us at kontakt@polishtrains.eu. We endeavour to respond as quickly as possible, ensuring your questions are answered and your needs promptly met.

Our specialists are committed to making your journey as easy as possible, ready to help you with a variety of questions. Need to buy a ticket for you and your pet? Or a ticket with your dog? Call our helpline. By calling or writing to us, you can also purchase a couchette or sleeping ticket. Travelling in a larger group and not sure how to buy tickets for everyone? Our specialists will take care of this for you, ensuring a hassle-free journey.

For many issues, you do not need the help of our helpline. You can deal with many tasks yourself via our website and app. Wondering how to return a train ticket? You can easily do this via the website using the ticket return and exchange form. The same option is available on our app, where you can return your ticket with just a few clicks. We also offer the option to exchange your train ticket up to 30 minutes before departure. Our aim is to make these processes as smooth as possible, enabling you to use easy-to-use tools.

Online services can sometimes present challenges, such as a missing email / SMS ticket or difficulties opening a ticket. In such cases, please email or call us and our specialists will be happy to assist you as quickly as possible. We are committed to resolving any issues quickly and efficiently, ensuring that your travel plans remain unchanged.

Have you bought a train ticket but need an invoice and forgotten to select this option? All invoice issues are expertly handled by our Customer Service Department. We are ready to help and answer all your questions from Monday to Sunday, providing the support you need throughout the week.

Dreaming of a panoramic train journey through Switzerland, discovering stunning nature, snow-capped peaks, mountain valleys, bridges and gorges? All this is within easy reach! You don't have to search for rides on foreign websites. Our Customer Service will organise the entire trip for you. Contact us via the special form to make your dream trip a reality. Our team is here to make your adventure unforgettable and stress-free.

At PolishTrains, our customer service team is committed to making your trip special. Whether it's troubleshooting a problem, helping you buy your tickets or planning your dream trip, we're here to help every step of the way.