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Changes to train services due to flooding | PolishTrains

Q: What changes to train services were introduced following the September 2024 flooding?

Services were suspended on the Jelenia Gora - Kamieniec Zabkowicki, Jelenia Gora - Kedzierzyn Kozle and Zielona Gora - Wroclaw Glowny sections, with some trains diverted via alternative routes. **The disruption was most severe in south-western Poland** and on international services passing through that region.

Q: How do I apply for a refund of a PKP Intercity ticket after changes to train services?

You can submit an application using the refunds and exchanges form on PolishTrains. **Before submitting your request, check the ticket purchase date** and the travel date, as these determined whether a full refund applied under the rules introduced after the floods.

Q: Could passengers use a different carrier on the diverted routes without buying a new ticket?

Yes, on selected sections **PKP Intercity tickets were accepted on Kolej Dolnoslaskich and POLREGIO services**. The scope of ticket acceptance depended on the announcement in force on that day, so passengers were advised to check current information before travelling.

Q: Where can I check current train diversions and timetable changes?

It is best to check the latest information with the carrier before setting off and in the PolishTrains search engine after entering your route - the ticket and any information about changes will then also be sent by email and SMS. During disruptions, announcements could change from one day to the next.

Q: How did the replacement bus services work during the train disruptions?

**Replacement buses only ran on selected sections**, so not every suspension meant the same alternative journey. It was important to check the current announcement, as departure points and the extent of bus cover could change.

Q: Where can you go by train for a weekend from Warsaw?

The destination depends on how much time you have for the journey, but it is worth first checking in the PolishTrains search engine whether any changes to train services are currently in force on your chosen route, such as those introduced after the September 2024 floods on the Zielona Góra - Wrocław section. You will see the current connections and any diversions after entering your departure and arrival stations.

Q: When is the best time to travel to Zakopane by train?

The route to Zakopane was not affected by the changes introduced after the September 2024 floods, which concerned sections in south-western Poland. Check the current timetable and available tickets for this destination in the PolishTrains search engine.

Published 2026/05/28

A number of trains have been suspended or detoured due to difficult weather conditions in southern Poland. If your ticket was for these routes, you can request a refund or exchange via PolishTrains. Before setting off, check the current timetable and any route changes in the PolishTrains search engine by entering your departure and arrival stations. Check the latest updates.

At a glance

Changes to train services: services were suspended and diversions were in force on the Jelenia Góra - Kamieniec Ząbkowicki and Zielona Góra - Wrocław Główny sections from 23.09-4.10.2024
Replacement transport: replacement bus services were introduced on the Zielona Góra - Wrocław Główny section, while none were arranged on the Jelenia Góra - Kamieniec Ząbkowicki section
Ticket acceptance: PKP Intercity tickets were accepted by Koleje Dolnośląskie and POLREGIO on the Zielona Góra Główna - Wrocław Główny - Zielona Góra Główna route
Special refund rules: PKP Intercity introduced a 100% refund for domestic tickets purchased by 15.09.2024 for journeys from 14-30.09.2024, and international tickets purchased by 18.09.2024 for journeys from 13.09-9.10.2024
*How to submit an application: you can request a refund using the form on the refunds and exchanges page or by contacting the PolishTrains Customer Service Department ### At a glance

Flooding in September 2024 suspended services on Jelenia Gora - Kamieniec Zabkowicki and Zielona Gora - Wroclaw sections
Some international trains via south-western Poland were diverted or cancelled entirely
PKP Intercity tickets were accepted on Kolej Dolnoslaskich and POLREGIO on selected diverted sections
Replacement bus services were organised only on specific affected sections - not network-wide
Passengers could request full refunds through the PolishTrains refunds form under the flood-related scheme
Service announcements changed daily; checking the PolishTrains timetable before each journey was essential

Update 30.09.2024

Until 04.10.2024 due to difficult weather conditions traffic on the section

Jelenia Góra - Kamieniec Ząbkowicki

on the following routes:

🚆 TLKno. 36106/7 "SZCZELINIEC" between Kraków Główny and Jelenia Góra

🚆 TLK no. 63106/7 "SZCZELINIEC" between Jelenia Góra - Kraków Główny

On the section Jelenia Góra - Kamieniec Ząbkowicki no substitute bus transport will be organised, it has been agreed to honour tickets of Kolej Dolnośląski and Polregio.

Update 25.09.2024.

Due to difficult weather conditions on 25.09.2024, traffic will be suspended on the section

Jelenia Góra - Kamieniec Ząbkowicki and Jelenia Góra - Kędzierzyn Koźle

on the following routes:

🚆 TLKno. 36106/7 "SZCZELINIEC" relation Kraków Główny - Jelenia Góra

🚆 TLK no. 63106/7 "SZCZELINIEC" between Jelenia Góra - Kraków Główny

No substitute bus transport will be organised on the section Jelenia Góra - Kamieniec Ząbkowicki, it was agreed to honour tickets of Kolej Dolnośląskie and Polregio.

🚆TLKno. 63102/3 "SUDETY" from Jelenia Góra to Kraków Główny.

Jelenia Góra is also a departure station for travellers continuing to Karpacz, so check the connection for this route on PolishTrains before buying your ticket. No substitute bus transport will be organised on the section Jelenia Góra - Kędzierzyn Koźle, ticket honouring was agreed with Kolej Dolnośląskie and Polregio.

Update 23-26.09.2024

On 23-25.09.2024 due to difficult weather conditions traffic on the section

Zielona Góra - Wrocław Główny

on the following relations:

🚆ICno. 73104/5 "MEHOFFER" relation Zielona Góra Główny - Przemyśl Główny: On the section Zielona Góra Główny - Wrocław Główny a substitute bus service was launched

🚆ICno. 37104/5 "MEHOFFER" relation Przemyśl Główny - Zielona Góra Główna will be cancelled on the section Wrocław Główny - Zielona Góra Główna. A substitute bus service has been launched on the cancelled section.

🚆ICNo. 54 (37002/3) "ODRA" relation Kraków Główny - Berlin Hbf will be diverted by a circular route, bypassing stations: Legnica, Lubin , Głogów, Zielona Góra Główna

🚆ICNo. 8304/5 "MATEJKO" relation Szczecin Glowny - Przemyśl Glowny diverted by a circular route omitting the stations: Zielona Góra Główna, Nowa Sól, Bytom Odrzański, Głogów, Ścinawa, Wołów, Brzeg Dolny

🚆ICNo. 38102/3 "CHEŁMOŃSKI" relation Kraków Główny - Świnoujście diverted by a circular route omitting the stations: Legnica, Lubin, Głogów, Bytom Odrzański, Nowa Sól, Zielona Góra Główna

🚆ICNo. 28102/3 "WYCZÓŁKOWSKI" relation Lublin Główny - Szczecin Główny directed by a circular route skipping stations: Wrocław Leśnica, Środa Śląska, Legnica, Lubin, Głogów, Bytom Odrzański, Nowa Sól, Zielona Góra Główna

🚆ICNo. 57 (73000/1) "WAWEL" relation Berlin Hbf - Przemyśl Główny directed by a circular route omitting stations: Zielona Góra Główna , Głogów, Lubin, Legnica

🚆ICNo. 56(37000/1) "WAWEL" relation Przemyśl Główny - Berlin Hbf directed by a circular route omitting stations: Legnica, Lubin, Głogów, Zielona Góra Główny

🚆ICNo. 82102/3 "WYCZÓŁKOWSKI" relation Szczecin Main - Lublin Main directed by a circular route omitting the stations: Zielona Góra Główna, Nowa Sól, Bytom Odrzański, Głogów, Lubin, Legnica, Środa Śląska, Wrocław Leśnica

🚆ICNo. 83102/3 "CHEŁMOŃSKI" relation Świnoujście - Kraków Główny routed via circular route omitting stations: Zielona Góra Główna, Nowa Sól, Bytom Odrzański, Głogów, Lubin, Legnica

🚆ICNo. 55 (73002/3) "ODRA" relation Berlin Hbf - Kraków Główny directed by a circular route omitting the stations: Zielona Góra Główny, Głogów, Lubin, Legnica

🚆ICNo. 86104 "SWAROŻYC" of the relation Szczecin Główny - Wrocław Główny directed by a circular route omitting the stations: Zielona Góra Główna, Nowa Sól, Bytom Odrzański, Głogów, Ścinawa, Wołów, Brzeg Dolny. A substitute bus service was launched on the Rzepin - Zielona Góra Glowna section.

🚆ICNo. 3804/5 "MATEJKO" relation Przemyśl Główny - Szczecin Główny routed via a circular route omitting stations: Brzeg Dolny, Wołów, Ścinawa, Głogów, Bytom Odrzański, Nowa Sól, Zielona Góra Główna. A substitute bus service was launched on the Zielona Góra Glowna - Rzepin section.

Check the details on the PolishTrains refunds page. On PolishTrains, the ticket is also sent by email and SMS. If this is your first international train journey, you can buy a ticket for a Deutsche Bahn connection on PolishTrains without creating an account. On PolishTrains, the ticket is sent by email and SMS. Until further notice, "PKP Intercity" S.A. tickets are mutually honoured on the trains of Koleje Dolnośląskie S.A. and POLREGIO S.A. on the route Zielona Góra Główna - Wrocław Główny - Zielona Góra Główna. In the event of disruptions, refund and exchange conditions depend on the fare and the rules of the relevant carrier, so it is best to check them on the PolishTrains help page.

Special return rules

Due to the flooding, PKP Intercity has introduced special rules for refunding and honouring tickets for the carrier's journeys:

📅in domestic transport, purchased by 15.09.2024 and valid for travel between 14-30.09.2024,

📅in international transport, purchased by 18.09.2024 and valid for travel between 13.09-09.10.2024.

What are these rules about? Check the detailed terms and fare calculator on the PolishTrains help page. We explain:

a ticket bought on 12.09 for travel on 30.09 - is subject to a 100% refund option!
ticket bought on 12.09 for a 26.09 travel - 100% refundable!
ticket bought on 15.09 for a 27.09 domestic journey - 100% refundable!
ticket bought on 16.09 for a domestic journey on 25.09 - not subject to the 100% refund option!
ticket bought on 17.09 for international travel 23.09 - subject to 100% refund*!

Refunds for unused tickets

Next, go to the PolishTrains refunds and exchanges rules page and complete the form. If in doubt, contact the PolishTrains Customer Service Department on 703 402 010 or email contact@polishtrains.eu. You can make a ticket refund via a dedicated form on the website: link Or by contacting Customer Service.

☎️ toll-free number +48 123 451 661 📧 email contact@polishtrains.eu ⏰Operating hours: Mon-Fri 08:00-23:00, Sat-Sun 09:00-23:00 🗣️ we speak Polish, English, Ukrainian, Russian

Check also:

Frequently asked questions

What changes to train services were introduced following the September 2024 flooding?

How do I apply for a refund of a PKP Intercity ticket after changes to train services?

Could passengers use a different carrier on the diverted routes without buying a new ticket?

Where can I check current train diversions and timetable changes?

How did the replacement bus services work during the train disruptions?

Where can you go by train for a weekend from Warsaw?

When is the best time to travel to Zakopane by train?

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