A journey with gifts! | PolishTrains | News

Q: How does the Empik voucher promotion work when buying a Pendolino ticket?

You purchase a Pendolino ticket on PolishTrains during the promotional period, send proof of purchase to voucher@polishtrains.eu and, once the campaign ends, you receive an **Empik electronic voucher** worth 50 or 100 PLN. Full terms, including any excluded fares, are available in the campaign's terms and conditions.

Q: What conditions must be met to receive an Empik voucher?

The ticket must be purchased **on the PolishTrains website or app** during the promotional period — tickets bought at a ticket office or through another retailer do not qualify. After purchase, send your confirmation to voucher@polishtrains.eu with your booking number. The promotion runs until stocks last, so **buying earlier is advisable**.

Q: When does PolishTrains send out the Empik voucher?

Vouchers are sent **after the campaign ends**, typically within a few working days. The exact dispatch date is stated in the campaign's terms and conditions. If your voucher hasn't arrived within the expected timeframe, contact PolishTrains customer service.

Q: Is an Empik voucher issued for every Pendolino ticket?

The promotion applies to Pendolino tickets purchased on PolishTrains during the campaign, though **certain fares may be excluded**, such as discounted or promotional fares. Full details are in the campaign terms. Vouchers are not issued for tickets purchased elsewhere.

Q: Can I use an Empik voucher to pay for a train ticket?

**No.** Under Empik's terms and conditions, an Empik voucher cannot be used to pay for tickets, including train tickets. The voucher is valid for books, physical audiobooks, films, games, electronics and other products available at Empik **online and in stores**.

At a glance

Campaign runs from 27 September to 14 October 2024 or until voucher stocks run out
2nd class Pendolino tickets earn an Empik voucher worth 50 PLN; 1st class earns 100 PLN
Tickets must be purchased on the PolishTrains website or app — not at a ticket office
Proof of purchase must be emailed to voucher@polishtrains.eu with the booking number
Vouchers are dispatched electronically after the campaign ends, around 16 October 2024
Empik vouchers are valid in-store and online but cannot be used to purchase travel tickets

Travel in your own way

🚆Pendolino is about comfort and convenience - here you can work effectively, relax, read or listen. To make every journey unforgettable, we have a cool gift for you: vouchers to Empik worth 50 or 100 PLN! 📚 This is the perfect opportunity to choose a book or audiobook to make your trip more enjoyable. Enjoy!

The campaign runs from 27.09.2024 to 14.10.2024 or until stocks last.

How do I get a voucher?

BUY your Pendolino ticket between 27.09-14.10 via the website or the PolishTrains app. For those buying 2nd class ticket we have vouchers worth 50 PLN, for those buying 1st class worth 100 PLN.

SEND confirmation of your ticket purchase to the following email address: voucher@polishtrains.eu

RECEIVE your gift! Once the conditions are fulfilled we will send you the voucher on 16.10.2024

Buy a Pendolino ticket and receive a voucher

Frequently asked questions

How does the Empik voucher promotion work when buying a Pendolino ticket?

What conditions must be met to receive an Empik voucher?

When does PolishTrains send out the Empik voucher?

Is an Empik voucher issued for every Pendolino ticket?

Can I use an Empik voucher to pay for a train ticket?

A journey with gifts! | PolishTrains

At a glance

At a glance

Travel in your own way

How do I get a voucher?

Avignon

Bratislava

Frequently asked questions