Why polishtrains.eu | PolishTrains

At a glance

• PolishTrains lets you buy domestic and international train tickets online without queuing
• Only direct connections are shown, saving time and simplifying the booking process
• Graphical seat selection is available for PKP Intercity and Pendolino trains
• Ticket is delivered instantly by e-mail and SMS after purchase
• SMS departure reminder with platform and seat number is sent 30 minutes before departure
• Customer Service operates 7 days a week via phone, e-mail and social media channels

Growing mobility and the increasing awareness of train passengers pose new challenges for customer service. Travellers accustomed to European quality and modern solutions offered by train travel abroad also expect them on the Polish ground, buying train tickets online and choosing to travel by modern Intercity trains or fast Pendolino tra ins . The answer to these expectations is polishtrains.eu, where the customer and the quality of the offer and service - always come first.

Buy your ticket without leaving home

The polishtrains.eu website allows both the purchase of tickets for trains of European carriers and the purchase of PKP tickets online. The ease of buying PKP tickets online is an excellent alternative to cumbersome queues at railway stations. How do I buy a PKP ticket online? Simply enter the first three letters of the city from which you want to start your journey, select your destination station and click SEARCH. The further process of buying a train ticket is also intuitive, You just need to fill in your passenger data, choose the form of payment and then make your purchase. Moments later, you will receive an email and SMS with your ticket straight to your phone.

Only direct train connections

In order to save our customers' time, we present** only direct connections.** In this way, we guarantee the speed and convenience of buying train tickets online and the sheer pleasure of travelling by train without any changes. The dense rail network and the large number of train connections in Poland and Europe allow you to choose a direct train to take you from the centre to the city centre, thus avoiding traffic jams and wasting no time looking for a parking space.

Choosing your seat on the train

When you buy your ticket online, you are in control of seat selection. A graphic presentation allows you to view the seat timetable for PKP Intercity trains already at the reservation stage. The preview of the seat timetable on Pendolino and some Intercity trains is a result of the higher standard of travel on these trains and the desire to provide travellers with the greatest possible comfort during the journey.

Pay as you like and when you like!

For the convenience of our customers, we offer various ways to pay for a train ticket bought online. Wondering how to pay for your train ticket online? It's easy! When making a booking, choose the most convenient payment option. We offer such payment methods for PKP tickets as credit card, fast online transfer and BLIK app payment. The same payment gateways also allow you to pay for train tickets of foreign carriers, and what is more, the prices are always presented in PLN! What distinguishes polishtrains.eu is the TWISTO payment method thanks to which you will pay for your online ticket only in 21 days, and you will receive it directly after making a booking!

PKP ticket on the phone

At polishtrains.eu, we focus on mobility. That is why we send your purchased train tickets by e-mail and as an SMS! When travelling by train, you can simply display your purchased ticket on your smartphone or other mobile device. While electronic tickets of foreign carriers are already a standard, with a PKP ticket on your phone you can enjoy the freedom of travelling without having to stand in line and worry about printing it out! In addition, PKP tickets in pdf form on your phone are always at hand, which provides convenience when checking tickets and enables you to manage your booking efficiently.

After-sales service

Even after purchasing a ticket, our customers can count on support. The easy and convenient process of returning and exchanging tickets for PKP Intercity, Pendolino and TLK trains only requires sending a request via the form on the website. In the case of international tickets, a refund or exchange must be reported by contacting a travel consultant who is at your disposal 7 days a week! But what if you haven't submitted a refund and you haven't used your ticket or the journey didn't go through because of the carrier? No problem! We file claims with the carriers on behalf of our customers and fully supervise the process until the money is back in your account!

Customer Panel - Manage your bookings yourself!

However, if you prefer to manage your bookings yourself, try the Customer Area! What benefits can users who set up an account at polishtrains.eu count on? First and foremost, it is easy access to all your tickets in one place. The customer panel provides access to both current bookings with the possibility of automatic return and easy exchange of PKP tickets, and archival tickets from previous bookings. What is more, thanks to the possibility of creating passenger and payer profiles , you will significantly save time during your next booking!