Buy a ticket and get
Our mission is: we make travelling easy! We should add that at all stages of your journey - from searching for connections, to buying your train ticket and after-sales care. We provide the professional support of a multilingual BOK, email and SMS ticketing (and sms reminder before departure), and one-click ticket delivery to your calendar.
Professional support in your language
Our BOK PolishTrains team communicates in your language. Consultants speak and write Polish, English, Ukrainian and Russian. They support customers through the helpline, on Facebook, Instagram and through email correspondence. That's not all, as the PolishTrains BOK team offers support in case of unexpected events - for example, if a passenger needs to return a ticket quickly. The helpline can also be contacted for the purchase of group tickets, panoramic train tickets and intercity tickets. The care of the PolishTrains BOK also includes support for vulnerable people. Our consultants offer assistance in purchasing tickets and arranging a travel assistant for elderly or disabled people who need it. We professionally support you at every stage of your journey.
Email and SMS ticket, your journey in your calendar and an sms reminder before departure
In just a few seconds, your purchased train ticket will not only be on your e-mail address (which you entered during purchase), but also on your phone (if you chose this option). With one click, you can add it to your calendar and in the event of a check you do not need to go through your e-mail or text message. What's more, you can decide whether you want to receive a reminder 30 minutes before your train's departure. This is a useful service, especially if you are travelling for meetings such as business. The ticket link and travel information can be added to your calendar with just one click.
Purchase without registration or additional benefits with a My Travel account
We understand the needs of the customer who wants to make a quick purchase without additional formalities, which is why we offer the option to buy a train ticket without creating an account. On the other hand, we offer the creation of a My Travel account, which comes with numerous additional benefits. For example, easy access to booking history, tickets and invoices in one place, or the creation of Passenger Profiles (allowing you to quickly buy tickets for other people). Creating an account also involves a fast ticket refund or one-click replacement. If you are registered and logged in to your My Journeys account, you can take advantage of secure data completion, saving you time on each subsequent purchase of a pkp ticket from the moment you register.
Secure payment system and option Drive now, pay later!
We are aware of how important secure payments are for our customers. To meet these needs, we only work with reliable suppliers. Customers with a My Travel account have secure access to invoices, refunds and claims. Secure payments can be made by card, Blik or quick transfer (through a gateway). What's more, our customers can take advantage of a deferred payment system for a set period of time (usually 30 days). By purchasing a train ticket online, the customer does not freeze funds in his or her account and the payment is deferred by almost a month. The option Drive now, pay later is not only convenient, but above all secure.