Question 1

How can I get an invoice for a railway ticket?

Accepted Answer

You can obtain an invoice for a train ticket by requesting one in accordance with the sales procedure. On PolishTrains, you can check information about the documents for your order.

Question 2

I cannot open the ticket file – what should I do?

Accepted Answer

If the ticket file does not open, use the ticket provided in the SMS or app. You can also contact support on PolishTrains to explain the problem with the document.

Question 3

What is the service fee when buying a ticket online?

Accepted Answer

The price shown on PolishTrains already includes the service fee and is the final amount, so nothing is added at the payment stage. The service fee is non-refundable when the ticket is returned.

Question 4

Does the Large Family Card entitle you to a discount on train travel?

Accepted Answer

The Karta Dużej Rodziny alone does not replace a document confirming entitlement to a statutory discount on the train. On PolishTrains, you can select only the discount to which you are entitled for the particular journey.

Question 5

Can I check changes in the PKP timetable?

Accepted Answer

You can see information about changes after searching for the route and travel date. On PolishTrains, you can choose a service whose route corresponds to your journey.

Question 6

What document should I show on the train to use a discount?

Accepted Answer

On the train, show an identity document and a document confirming your entitlement to the specific discount. On PolishTrains, you can select the discount when purchasing, in accordance with the carrier's conditions.

PKP Zyrardow – Jelenia Gora. Train timetable

Frequently asked questions

Check the PKP timetable for other cities

How to buy a cheap ticket Zyrardow – Jelenia Gora?

Information about the Żyrardów - Jelenia Góra connection

Frequently asked questions

Check the PKP timetable for other cities