Manage your bookings all on your own

Published: 2020/03/13

Category: About us

As PolishTrains.eu portal, we prioritize comfort – try out our Customer Dashboard: your bookings overview together with easy buying, exchange and return options. Be mobile and travel with us around Poland and Europe – your ticket will always be within reach on your smartphone.

Manage your bookings all on your own!

Customer Dashboard is a solution designed for people who value clarity, mobility and their time. Creating an account takes only a few minutes and it provides an easy and constant access to your current and previous railway tickets bought at the PolishTrains.eu portal. What benefits can the signed in customers expect? Above all, an easy access to all their tickets in one place. Access to the current tickets provides possibility of an automatic return or a quick exchange of PKP tickets. The bookings history offers a clear overview of previous railway tickets purchases and speeds up the upcoming online reservations.

Polish Railways

Even faster booking

The account on the PolishTrains.eu portal allows to create passenger and payer profiles. All it takes is to fill out the data such as name of the main passenger, type of discount, preferred seating and type of carriage once and assign them to your personalized Passenger Profile. Moreover, you can create several profiles and choose them for each travel. The Customer Dashboard is also a great solution for the business clients who need an invoice for their tickets. Creating a Payer Profile allows for saving the data of the company and then conveniently using them while booking the tickets for various passengers. Thanks to the saved profiles, online booking of the railway tickets is even easier and it does not require providing the details all over again!

Polish Trains

All your bookings in one place

By creating an account, you receive a Customer Dashboard, thanks to which you are provided with an easy access to all your bookings in one place. You can manage them conveniently, check the travel details and display the current ticket on your phone – no need to print or wait in a queue! Thanks to an easy access to all your current and previous PKP tickets on your phone, you can enjoy the freedom of travelling and manage your bookings wherever you are!

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Departing

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Return date cannot be earlier than departure date.

Change the date. Booking tickets for Polish connections available only 30 days ahead.

Passengers / Discounts

1 passenger

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Select at least one passenger.

Select the child's age.

Also choose another type of passenger.
Infants can not travel alone.

A single ticket can be issued for up to 6 passengers . For larger groups, we recommend dividing them into two or more tickets or in the case of groups of at least 11 people choosing a group ticket

Change the number of passengers. It cannot be greater than 5 in Europe.

The selected tariff is valid only for trains within Poland. For the student, select the tariff "Children/Teenagers" (4-23 years) or Normal tariff

The selected tariff is valid only for trains within Poland.For the PhD student, select the Normal tariff

The selected tariff is valid only for trains within Poland. For a disabled traveler, choose one of the following tariffs by choosing the age of "Normal Tariff" (24-60 years), "Children/Teenagers" (4-23 years), "Children under 4" (0-3 years), respectively or "Senior" (60+ years)

The selected tariff is valid only for trains within Poland. For a disabled's guardians, choose one of the following tariffs by choosing the age of "Normal Tariff" (24-60 years), "Children/Teenagers" (4-23 years), "Children under 4" (0-3 years), respectively or "Senior" (60+ years)

Change the number of passengers. To take advantage of the Family Ticket offer, choose between 2 and 5 passengers, including one child under 16 years of age. If the child does not have a student ticket needed to choose a discount fare, please choose an adult fare.

Change the number of passengers. To take advantage of the Large Family Card offer, a minimum of 2 people with a Large Family Card offer must be present during the journey.

For one ticket, you can choose up to 3 different discounts.

For a family ticket, you can choose up to 2 different discounts.

The number of passengers must be the same.

Change the date. The purchase of a ticket under the discount "Cheaper with Closest" is possible at least 3 days before departure.

Change the number of people. To take advantage of the offer "Cheaper with Closest", select from 2 to 6 people.

In the case of the "Cheaper with Closest" promotion, you can choose up to 2 types of discounts.

Change the number of people. To take advantage of the "A war veteran`s guide of the severely disabled person" discount, select an additional discounted ticket: "War or army-disabled men" or "Combatants"

Change the number of people. To take advantage of the "Guide / Guardian of a person with an inability to independent existence" discount, select an additional ticket with a discount: "Blind victims of war activites (civilians)", "Blind capable of independent existence", "Persons with an inability to independent existence "or" Blind people with an inability to independent existence "

Children under the age of 12 cannot travel alone. Select at least 1 adult with a regular ticket.
Normal fares

Travelers without upgrades

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1

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Child / Youth

DISCOUNT 37% Children and youth aged 4 to 24 with a Polish school ID Read more

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- For a concessionary fare for children and young people, a document confirming entitlement to a discount is required - Polish school ID
- Adolescents and children over 7 years of age who do not have an appropriate document during travel must travel with a standard adult ticket
- Discounts for children and adolescents on express trains (EIC, EC, and EIP) are valid only in second class (II)
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Students

DISCOUNT 51%Students up to the age of 26 with a Polish student card or international ISIC student card, together with a document confirming the right to permanent residence in Poland Read more

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0

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For a concessionary fare for students, a document confirming entitlement to a discount is required:
- Polish citizens - student ID issued by a Polish university, together with a personal ID or other document confirming their age
- UE citizens - a student card issued by a Polish university or an ISIC international student card, together with a document confirming the right of permanent residence in Poland and a personal ID card.
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Seniors

DISCOUNT 30% Seniors over 60 years old Read more

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0

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The system may allocate a more advantageous offer if available at the time of booking

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Children up to 4 years old

DISCOUNT 100% Infants and children up to 4 years of age Read more

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- Maximum of three tickets per transaction.
- The seat for a ticket with this discount is automatically allocated in the vicinity of the previously purchased basic ticket. Reservations cannot be made if there is no space available nearby.
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Normal fares

Travelers without discounts

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1

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Child / Youth

Children and teenagers up to 25 years old

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Add new discount
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Big Family - valid for all types of trains
The presence of at least 2 passengers is required. Each passenger needs to show their own Large Family Card during the ticket inspection. The "Large Family Card" discount is combinable with other legal benefits.
Cheaper with Closest - valid on Intercity and TLK trains
To take advantage of the discount, 2 to 6 people should be present during the trip. The "Cheaper with Family" offer can be combined with 33%, 37%, 51%, 78%, 95% or 100% discounts.
Family Ticket - valid on EIP (Pendolino) and EIC trains
There should be from 2 to 5 travelers, including one child under the age of 16, in order to apply the discount. The "Family Ticket" offer cannot be combined with other statutory discounts.
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Manage your bookings all on your own

Manage your bookings all on your own!

Even faster booking

All your bookings in one place

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