Help > :  

? Online tickets booking

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  • How to book a ticket online
  • How to transfer money for the railway ticket
  • Booking confirmation
  • When will I receive email with the attached ticket?
  • What is an electronic ticket?
  • How to book a group ticket?
  • The ticket invoice
  • Why my booking has not yet been confirmed?
  • Why the price ticket changed in the booking form?

? Online tickets purchase

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  • When can I buy a ticket the earliest?
  • Do I have to print my ticket?
  • Is my ticket valid for all connections on a given route?
  • How many people can I buy a ticket for?
  • Are the seats next to each other?
  • Can I buy a ticket on the behalf of other person?
  • Why are different ticket prices for the same connection?
  • What is the transaction fee?
  • Is it possible for other person to travel with my ticket?
  • I have, accidently, deleted my email with attached ticket, what can I do?
  • I have lost my ticket, what can I do?
  • Does the price include a meal?
  • Can I buy the transit ticket?

? Online payment

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  • Types of payments
  • Can I transfer the money?
  • Can pay by card?
  • Online BLIK payment
  • Online TWISTO payment
  • How and when may I be refunded for the returned ticket?

? Discounts and reductions

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  • What type of discount am I entitled to?
  • How to buy a ticket for a child up to 4 years old?
  • How to buy a ticket for a disabled person and a guardian?
  • How to buy a ticket for an elderly person?
  • Do the reductions apply to foreigners?
  • Do reductions apply to groups?

? Return and ticket exchange

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  • How can I return my ticket?
  • How much does it cost to return the ticket?
  • How and when do I receive the money for the returned ticket?
  • How may I exchange my ticket?
  • Can I change surname in my ticket?
  • How much does it cost to exchange my ticket?
  • How can I complain the unused ticket?

?  Travel planning

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  • How to find a connection?
  • Why I cannot find any connection?
  • How early may I purchase a ticket?
  • How can I look up the seats availability on the train?
  • How to select the train seat?
  • How to look up the most attractive ticket prices?
  • Travel plan assistance

? Travelling by train

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  • Documents required during the journey
  • Which platform does my train leave from?
  • Facilities for the disabled
  • Travelling by train at night
  • Travelling with children by train
  • Travelling by train with animals
  • Traveling with luggage
  • What is the baggage allowance on Polish trains?
  • Bicycles transport
  • Does the train provide the Wi-fi?
  • Is there a smoking car on the train?
  • What to do if the train is late?

? Trains

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  • Types of trains in Poland
  • What is the difference between 1st and 2nd class?
  • Types of cars
  • Why does the train not stop at all stations?
  • Is there a WARS dining car on the train?

? Travelling abroad

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  • How and when to plan a journey?
  • Do I qualify for the same discounts abroad?
  • How to buy and receive the ticket?
  • What are the types of foreign tickets?
  • Types of tickets and shipping
  • How to print a ticket at the station?
  • In what currency will I pay for the ticket?
  • Travelling by night
  • Types of sleeping seats
  • Luggage allowance
  • Train facilities
  • Is there a check-in on trains?
  • High speed trains
  • Panoramic trains
  • Interrail
  • Access by train from the airport


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  • Where can I find the booking number?
  • Where is the ticket number?
  • Where can I find my ticket?
  • I cannot find the connection, what can I do?
  • I have not received the ticket for the placed booking
  • I bought a ticket for several people and only got one document
  • Payment was unsuccessful, is my ticket booking valid?